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QuickChek #004 complaints

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130 Woodbridge Ave # 4
Highland Park, NJ 08904-3550 | Get Directions

(732) 572-9149

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Total Amount in Dispute:
$2.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against QuickChek #004 closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against QuickChek #004

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1/28/2024

RESPONSE: Complaint was not answered Amount in Dispute: $2.00 Amount Settled: $0.00

Customer Complaint

12/21/2023

I went in to the store to buy some Gatorade on Dec.. 7th. There were to signs on the refrigerator stating 2 different prices on all varieties of Gatorade (. I took a picture of it). For the second time in less than 2 weeks I was charged the higher price. When I went to the cashier to say that she needs to charge me the smaller price. She said that corporate gives them those signs and I should complain to them but she was going to charge me the price that was scanned. When I got home I called corporate and they said they will tell the district manager and they will get back to me in 3-5 days. Nobody got back to me even the they said they called and left a message. I called back again and they said that someone will contact via email. Again nobody called. Resolution Sought To correct the mistake. I should get my money back. And train their employees how do be better with customers and not be so rude.

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