Find a reputable business?

Complaints and Resolutions

Quinault Beach Resort and Casino complaints

Read Complaints File Complaint View Full Report

78 State Route 115
Ocean Shores, WA 98569-9796 | Get Directions

(360) 289-9466

http://www.quinaultbeachresort...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Quinault Beach Resort and Casino closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Quinault Beach Resort and Casino

Sort by

6/14/2021

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

5/19/2021

Was read my rights in front of the casino I had asked one guest if they worked she worked there she did not answer she walked away 2 minutes later security guards came up The gentleman read me my rights and told me to get off my property off the property I had just spent two nights there spending my money on the casino and my car I had locked my keys in my car they would not listen to me that my keys were in my car and I was trying to get them out That's why I had asked the lady if she had worked there but he read me my rights and told me to get off the property it was cold and windy and sort of rainy I was 65 years old and I had just had a hernia operation and a mini stroke so I waited I walked down the road to the sign on the highway which is a long walk until somebody pulled over and asked me if I needed a ride I said yes and they told drove me to the ocean source police station where I proceeded to tell the secretary what happened I had left my phone in the car too so I had to call she called I mean the towing place in sassa closest place to us because I had that on my insurance to get my keys out of the car and a deputy so he could be there in case they came out again to get me out the property and a cab to get back there thank God for her which everything got settled no apology know nothing from these guards nothing they wore their badges like they were superior cops I did nothing did nothing while I was staying there no criminal activity no harassing customers like the Resolution Sought I would like the security guards to apologize to me. I would like a room for two more days for free because I came home stressed and crying that was supposed to be my vacation.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile