QVC Inc. complaints

I ordered a tablet for my daughter for Christmas. I saved money all year for this. I used the pay in 4 option. They charged 464 on my card shipped the package (ipad pro). The package never came. I called I talked to a gentleman and he sent a replacement. I checked the website couple days later. I couldn't login. So I called. I spoke to several other people for a hour before speaking to someone in management that stated someone made a mistake. They said they where canceling my account and not refunding any money. And where going to charge me for the full amount still. Simultaneously almost getting a notification from ups that they where requesting the replacement ipad to return to sender. So in conclusion my kids going to have a hard Christmas and me a repeat customer for years buying big ticket items was being punished for qvcs mess up. I am really disappointed and discouraged with this whole situation. It's really hard for us with the way the economy is and on top of that I feel scammed. I would really like to get a refund or the item purchased but this is looking like a Dream. I lost access to my payment info and qvc is holding my card info hostage. Also qvc has the get it by 12/25 guaranteed. I was told different things from every representative and being assured that they would make sure I got the package promised. Teresa the resolution specialist got on the phone after a 30 min hold was the dream killer. All reps said opposing things. Order #6598064110 pd 11/29/2 Resolution Sought Refund or item that was guaranteed before Christmas nothing less or more

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I was awarded my refund on one payment. They are still charging for the remainder of the balance over 1000$. QVC is good at covering their losses on their end but doesn't care shot customer satisfaction and order fulfillment. I am not going to use qvc again and will be sure to pass this along to any one thinking of using qvc. There is no proof of delivery and this matter was not investigated properly on qvc side or ups. There response from qvc states I was awarded a refund hire is that when it's my money. Just the response shows lack of care of the customer.

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In early October I ordered a ECO FLOW 3, 1500wht Power Station Trolley + 160W Solar Panel. 5 minutes after ordering, I called back to Cancel because I found out it's not like a generator that I wanted. Was told by the customer service rep that it couldn't be canceled because it was already shipped out. I couldn't believe it was shipped so I said OK. I'll return it once it comes. It came to my home. I called customer service to get a return shipping label, the lady told me it will be shipped out. I would receive it within 5 to 7 business days. I've been told this several times it is now November 12 and still no shipping label. Can you please help me to get this product out of my home? Resolution Sought I really appreciate if you could get them to send me a dish shipping label. I've been waiting almost a month. I want this item out of my home.

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