Customer Complaint
10/6/2023
Took my SUV on Thursday Sept. 06, 2023 to a local shop to get a new muffler install to the vehicle, was there for 3.5 hours waiting, the new muffler was installed, the SUV doesn't go forward or run more than 15mph on the road, been almost a month that took place, I drove the SUV out of the site with that issue, at the time I went and took the suv over was driving in good condition with a lot of power, had difficulties coming back home from there when i am only away about 5 minutes of distance, took me more than that to get back home that day, talked to the shop owner more than twice took the SUV 2 days later In a Saturday at noon Sept. 09, 2023 to get the converters install and talk to the owner once again about the SUV not running properly, left the SUV there for the whole afternoon, I got a call around 9pm same day at nite from the mechanic to let me know that it was done, the owner wasn't there, the mechanic called him and he went back to the shop, try to bring me the SUV back home he did turned around going back to the shop cuz same issue still remain with the SUV, no engine power, left it there for the rest of the weekend and went on Monday Sept. 11, 2023 to pick up, problem with the SUV no running properly still remain, wait till Thursday of the same week to talk to the owner once again, he got for me the converters that was removed to install the new ones, plus the $220.00 that I was charged for the converters installation on Saturday September 09, 2023
Resolution Sought
Pay for the damage or get the issue resolve cuz the issue start there after the first time muffler was installed, would like to know wat they did, who did it
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