Complaints for R B Flooring and Cabinets in Upland, CA

1220 West 9th Street
Upland, CA 91786 | Get Directions

(909) 949-0400

http://www.rbcarpets.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints allege the company fails to repair or correct damages caused during installation and incomplete work. Some complaints allege the company misses appointments delivers the wrong materials or does not return phone calls.~~The company responds to complaints by completing work making repairs scheduling inspections or appointments and issuing partial refunds.

Complaint Closing Statistics

0 complaints against R B Flooring and Cabinets closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

R B Flooring and Cabinets complaints