Complaints for RA Law Group in Glendale, CA

801 North Brand, Suite 250
Glendale, CA 91203 | Get Directions

(888) 550-3002

http://www.ralawgroup.com

Monday - Friday: 6:00AM - 7:00PM PST
Saturday: 9:00AM - 2:00PM PST

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company misrepresents their services by falsely representing to clients that modifications can be quickly and easily obtained; that they are negotiating with lenders when a sale date notification had already been sent to the homeowner or imply that advance fees paid are refundable if modifications are not obtained. Other customers complain that once fees were paid the company fails to provide status reports and fails to respond to phone calls and emails.~~The company responds to complaints by disputing allegations of unearned fees and that a money back guarantee was ever offered. Some complaints are addressed by advisories of proposed modification offers or indications that offers were rejected by the client. In some cases the company issued refunds or partial refunds.

Complaint Closing Statistics

0 complaints against RA Law Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

RA Law Group complaints