Complaints for RAB Publications in Tarzana, CA

19456 Ventura Blvd. Second Floor
Tarzana, CA 91356-3091 | Get Directions

http://www.rabpublications.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally allege business owners received invoices and/or telephone calls for the payment of advertisements which were never ordered or authorized. Some complainants stated that the company failed to provide proof that the ads were authorized.

The company generally responds to complaints by offering explanations and cancelling invoices. In some cases, the company contends the complaints resulted from errors or confusion with similarly named publications.

Complaint Closing Statistics

0 complaints against RAB Publications closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

RAB Publications complaints