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Rain Bird Corporate Office complaints

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970 W Sierra Madre Ave
Azusa, CA 91702-1873 | Get Directions

(800) 724-6247

http://www.rainbird.com

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Total Amount in Dispute:
$220.00

Total Amount Settled:
$220.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Rain Bird Corporate Office closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Rain Bird Corporate Office

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1/18/2023

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $220.00 Amount Settled: $220.00

Customer Complaint

11/14/2022

I was sent a part I did not order. I have called them 4 times. Every time they come up with something else they want me to do. This has been going on to long. I want my money back. Resolution Sought Send me my money

Company Response

1/6/2023

Company states; Hello dear customer, We apologize for the misunderstanding with the order shipped to you and we are confirming that a refund was processed on December 8th, 2022. In case you need proof of the transaction, the transaction number is 81565457 (transmitted on Dec 08 2022 10:07:19 AM PST). If you still need further clarification, please provide us with the details of the charge done to your account (date, amount, reference/transaction number), this will help to clarify we are working on the same bank transaction. Rain Bird does have a high commitment to customers, and we work continuously to offer the best irrigation products and the best customer service; don't hesitate to reach out to us with the requested information to continue the assistance on this if needed. Best regards. Rain Bird Corporation.

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