Find a reputable business?

Complaints and Resolutions

Rainbow of Greeneville complaints

Read Complaints File Complaint View Full Report

827 Tusculum Blvd Suite 1
Greeneville, TN 37745 | Get Directions

(423) 444-3509

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$3,500.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Rainbow of Greeneville closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Rainbow of Greeneville

Sort by

10/2/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $3,500.00 Amount Settled: $0.00

Customer Complaint

8/22/2022

I had a demo for a friend to do 12 demos. I told the representative that I probably couldn't get 12 people. The first demo the customer signed up for the program. The second demo the husband couldn't be there the rep would not do the demo. I know for a fact that other reps are conducting demos and the husbands not home. Yea f you are single you cannot have a demo unless you buy. I am single. The reps are all single that are conducting the demos. Very discriminating. If you are over 65 you cannot have a demo. A 65 year old can afford the product before a 21 year old can. I was told they would help me get ALL my demos. They have not. I know for a fact a customer had a demo then the next day said they didn't want to do the program or buy the vacuum, the company gave her mop and NEVER picked the vacuum up do she still using it and got it for FREE. This company is very discriminating. I do not want to do business Resolution Sought I want them to come get the vacuum and stop taking the money out of my account.

Company Response

9/19/2022

Our rules and guidelines for doing the program are very clear and she signed saying she understood them. We do not make the rules, we just have to abide by them. As far as the people conducting the demos without both people being present, that's their decision but the demonstrations don't count for the customers if they don't purchase (which is also stated in the paperwork she signed). I'm not sure who shes referring to that purchased then said the next day they didn't want the machine that we never picked up. If the customer canceled within the 3-day cancelation period, we would've picked up the machine. The resolution being sought after will not be honored. She is under contract with a finance company and that is beyond my control.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile