Rainbow Restoration of Waynesboro complaints

Rainbow Restoration of Waynesboro has the worst customer service ever. Would not return my calls, would only respond by email whenever they felt like it and way over charged my insurance and myself for the services they provided . My insurance paid all but $4000.00 (not an exact amount but close to it) of an $19000.00 bill and it is now my responsibility to pay the remaining which was part of my contract. The problem is the way the are billing it. Which is why my insurance doesn't want to pay. I was never told from the beginning that there were 2 separate bills. One for the mitigation and another for the contents. If I had known. The contract that I signed just gave an estimate for the project, which I later found out did not include the pack out and storage. The told for the pack out was over $14,000, Even though they did pack all the items they only took 35 items to put in their storage and I had to move and store 89 items myself. Again my insurance did not want to pay the outrageous amount. When it came time to return my items I asked for a discount die to the fact that $2400 was way to much to pay for 35 items to be returned. I was then given an amount of $930.35 for 6 hours of work when they were here for maybe 1 hour and didn't even unwrap or remove the 20 plus blankets the items were wrapped in. Once again I had to do what should have been there job to do. No one told me it would be my job to unwrap the furniture and for $930.35 that should have been included. Resolution Sought Give me time and be willing to continue to work with insurance to get this resolved instead of charging me a ton of interest and late fees. Improve their communication. Apologize for their lack of communication that could've helped resolve this sooner. And reconsider and reimburse for the outrageous amount to deliver my 35 items back to me which they didn't unwrap.

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