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Rakuten complaints

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160 Spear Street, 19th Floor
San Francisco, CA 94105 | Get Directions

(415) 908-2223

https://www.rakuten.com

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Total Amount in Dispute:
$519.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Rakuten closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Rakuten

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11/27/2024

RESPONSE: Complaint was not answered Amount in Dispute: $219.00 Amount Settled: $0.00

Customer Complaint

10/31/2024

I received my Kobo Libra Color e-reader at the end of April 2024. I used it for a few months and then it sat on my bookshelf. Earlier this month (October) I tried to charge it and it would not charge. I called Kobo customer service and we tried a few things to get it to charge, to no avail. I was told to send the defective unit back to them, which I did. It's now been two weeks since that happened. I have called back many times and could not get any information about a replacement unit being sent to me. They will not give me any indication of when a replacement unit may be sent. After repeated phone calls, I decided to ask for a refund. Please help. Resolution Sought I would like a refund for the defective unit I sent back. I have the UPS tracking number and confirmation from Kobo that it was received.

1/22/2024

RESPONSE: Complaint was not answered Amount in Dispute: $300.00 Amount Settled: $0.00

Customer Complaint

12/27/2023

My name is Tiffany. I have noticed on Rakuten before that I didn't get paid for orders. They were small amounts. This year though I made over $1000 in purchases from several different stores. I have emailed customer service. I have called and I have did request for review of my rebates. No responses nor corrections have been made. How can companies like this that have been complained on over and over and over remain in business? I want my rebates. There are purchases that I would not have made if they hadn't have offered me special rebate offers. It's not fair, it's lies, and it's terrible for business! Resolution Sought I would like someone to talk to them about false advertisement and shut them down for stealing peoples money! It would be nice to get my money!

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