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Rally Hyundai complaints

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421 Auto Center Drive
Palmdale, CA 93551 | Get Directions

(888) 323-0194

https://www.rallyhyundai.com/

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Total Amount in Dispute:
$500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Rally Hyundai closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Rally Hyundai

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3/3/2024

RESPONSE: Complaint was not answered Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

2/5/2024

My 2021 Nissan Rouge was under warranty and my transmission went out. I paid a 500 for them to start the job and the job was never done correctly. I had to take the truck back three times and the last time that I took it in, they had it for almost two weeks before I received a call that they were going forward with placing the new transmission in the rouge. This should have been in the first place. However, by that time I had been out of work for too long. I also fell behind in all of my bills and it force me to buy another car. This will also go on my credit report. Resolution Sought Return my 500.00 that is the least that they can do

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