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Ramey Ford Princeton complaints

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498 Courthouse Road
Princeton, WV 24740 | Get Directions

(866) 959-3037

https://www.rameyfordprinceton...

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Total Amount in Dispute:
$1,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Ramey Ford Princeton closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Ramey Ford Princeton

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1/21/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

12/26/2023

They had a toy drive for toys for tots and if you donated a toy you had your name put into a drawing to win a 72' tv and then $1000 if you could slam dunk the manager. They only had 4 names in the drawing two of which was wives of salesman for the dealership and then two more names. There was a Facebook post and radio ads and posters about this. The manager got mad and refused to do the drawing. Resolution Sought To make them do the drawing, and if there was rules against the salesman wives enter then take their names out of it. I have pictures of the facebook post if you need it.

6/23/2021

RESPONSE: Complaint was not answered Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

5/28/2021

Purchased car they said it had no issues but the headlight was messed up and the ball joints was bad it was a 2017 mustang gt and they wouldn't 3ven fix or return my call Resolution Sought To fix the car

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