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Ramirez Full Home Remodeling complaints

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6919 Briarfield Drive
Spring, TX 77379 | Get Directions

(832) 438-1257

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Ramirez Full Home Remodeling closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Ramirez Full Home Remodeling

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7/1/2021

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

5/12/2021

On 4/4/2012 I contacted with Ernest Ramirez, to remodeling my home due to storm damage. I paid for Material & Labor for sheet rock, paint, Insulation for carpet, for 3 bedrooms, engineer hardwood flooring for 2 room's. Work contracted for 17 week work day's. Mr. Ramirez has Abandoned the job site here at my home as of 5/6/2021, before the 17th. Leaving No! Base board, no! Carpet or Flooring, the he provided Sample for & was paid for material & Labor. After several attempts from my wife & myself - Mr. Ramirez will not! respond back, after taking our money. Ramirez Remodeling, 6919 Briarfield - Spring TX 77379. 832.438.1257. Resolution Sought Complete the work the company was Hired to do, Or return back $4,000 for base board, 3 room carpeting, & 2 room's engineer hardwood, to hiring another reliable company to Finish the job, Ramirez was Contracted to do.

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