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Ramona Manor Convalescent complaints

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485 West Johnston
Hemet, CA 92543 | Get Directions

(951) 652-0011

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Total Amount in Dispute:
$950.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Ramona Manor Convalescent closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Ramona Manor Convalescent

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6/24/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $950.00 Amount Settled: $0.00

Customer Complaint

5/7/2024

Consumer states; Services rendered December 25, 2023, pass due not paid after several attempted calls, correspondence no response, ignored, neglected. Calls made and certified mail include registered, no response. March 2, 2024, March 18th, April 15th, & April 29th. Several calls on meeting said front desk staff left message no response. Resolution Sought Consumer states; To pay rendered services not paid overdue of $950 - by May 15th, 2024. Payable via check to me.

Company Response

6/12/2024

Consumer is abusing your services and making a fraudulent claim. He was not invited to perform in our nursing home for over three years. he did not come to perform but claims because he had come in the past that h scheduled on his own calendar that he was coming. He did not come the year before his grievance, so there is no reason for him to assume we would schedule him without contacting him. No reasonable person would think a company who has not contacted them, would schedule a December 25th performance and not confirmed with the performer. There is no money owed an after speaking to him over the phone to explain this we will no longer respond to him.

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