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Ramona Motel complaints

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1120 East Florida Avenue
Hemet, CA 92543 | Get Directions

(951) 658-3164

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Total Amount in Dispute:
$80.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Ramona Motel closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Ramona Motel

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2/18/2026

RESPONSE: Complaint was not answered Amount in Dispute: $80.00 Amount Settled: $0.00

Customer Complaint

1/23/2026

We checked in to room motel there is no blankets or pillows no towels no toilet paper heater air conditioner does not work no door for the bathroom front door does not lock the key card opens all the motel doors we told the owner and he won't give us our money back let us move to a different room or at least give us a discount the tile in the bathroom is even falling of this motel needs to be shut done till it up to code owner is very mean and rude too the owner would not give us neither Resolution Sought My money back we couldn't even go and rent a different motel because he the owner would not give us our money back

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