Complaints for Ramzoogle in Brea, CA - 100042038

2950 Saturn Street, Suite G
Brea, CA 92821 | Get Directions

(714) 854-7719

http://www.ramzoogle.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally allege ordering computers or computer related accessories, being charged, but failing to received ordered items. Some complain that they did receive a keyboard or some other accessories, but nothing that they ordered. All complainants said they attempted to reach the company telephonically but their voice mail was full, or emails went unanswered or were returned as undeliverable. In a few cases when company personell were reached the customers claimed that representatives said that the items were shipped but they did not provide any tracking information.

Complaint Closing Statistics

0 complaints against Ramzoogle closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Ramzoogle complaints