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R&B's Home Source complaints

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517 Lakewood Drive
Madison, ME 04950 | Get Directions

(207) 474-2400

http://randbshomesource.com

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Total Amount in Dispute:
$717.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against R&B's Home Source closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against R&B's Home Source

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1/12/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $717.35 Amount Settled: $0.00

Customer Complaint

1/6/2022

Just recently bought a stove from R&B's Home Source 207-474- 2400 517 Lakewood Rd, Madison, ME 04950 There's a problem with the design, as I had tried to cook in the oven and soon as I place an item in the oven the racks collapsed, food went down onto floor off the door, the racks don't set in place correctly in the oven as there are no rack slots to really hold the racks, very poor design, I contacted R&B on the issue immediately for a return/refund to purchase another stove but not the same model, and they we're not very helpful and told me it wasn't their problem then proceeded to say it was world pools issue and that I would be contacted within 24 hours here it is the fifth of January and I still have yet to be contacted when I purchase the stove on 12/11/2021. I called R&B's back to talk to the manager and they refuse to let me speak with the manager and they just kept telling me Whirlpool will call you, still no call, and sitting on a stove I can use and money spent for nothing, at this point I want to return the stove and get a full refund. As I am not very happy with the service at this business and the lack of info and attitude that I receive and not receiving any help and instead I'm getting a huge runaround and they refuse to do anything about this. Resolution Sought Return for a Full Refund of the stove.

Company Response

1/6/2022

Oh my gosh, you are like the plague. Why did you close out the Better Business Complaint as satisfied, then open this up?? Whirlpool is giving you a brand new stove as a replacement because we spend several hours , between examining your stove and being on hold with them (representing you because you don't have patients.) We have gone above and beyond.

Customer Rebuttal

1/10/2022

I will contact the store today. I haven't heard from Whirlpool. I just see this Rebuttal to Respond to

Company Final Response

1/10/2022

Replacement in progress, waiting on delivery from Whirlpool.

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