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R&D Auto Mall Full Service complaints

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2110 5th Avenue
Rock Island, IL 61201 | Get Directions

(309) 283-7104

http://www.randdautomallfullse...

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Total Amount in Dispute:
$3,600.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against R&D Auto Mall Full Service closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against R&D Auto Mall Full Service

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4/30/2024

RESPONSE: Complaint was not answered Amount in Dispute: $3,600.00 Amount Settled: $0.00

Customer Complaint

4/4/2024

I bought a car from this dealership get it home to Clinton Iowa and the check engine light came on .took it to my mechanic he says it is the timing chains .They also sold me a car with rusted frame.not safe to drive .I contacted the owner and he did not want to even give my money back or even attempt to fix the car.i paid 1500 dollars to my mechanic to fix the timing chains. Resolution Sought At least get some money back

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