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R&G Brenner Tax + Accounting complaints

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111 East Merrick Road
Valley Stream, NY 11580 | Get Directions

(516) 775-2021

http://www.rgbrenner.com

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Total Amount in Dispute:
$1,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against R&G Brenner Tax + Accounting closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against R&G Brenner Tax + Accounting

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3/26/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

2/29/2024

I used them to do my taxes and first they messed up my direct deposit and they didn't use my account, so they where to send me a check then that wasn't sent to the right address and now yet they sent another check that was to be delivered Monday and I haven't received anything. They over charged me for services I didn't get. Resolution Sought I would like a refund due to the issue of my taxes not being received in a timely manner like I was led to believe that they had e

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