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Ranker Lincoln complaints

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1100 University Drive
Dunbar, PA 15431 | Get Directions

(724) 707-6482

http://www.rankerlincoln.com

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Total Amount in Dispute:
$17,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Ranker Lincoln closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Ranker Lincoln

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3/28/2024

RESPONSE: Complaint was not answered Amount in Dispute: $17,000.00 Amount Settled: $0.00

Customer Complaint

3/4/2024

They sold me a car that was in perfect condition and showed me a car fax for a car with perfect condition. Yet when I went to trade it in they showed me a different car fax that showed the car was wrecked and had structural damage. When I went back to see what they had showed me when I bought the car there was intentional pages that they left off the report. Now I am being told the car is probably unsafe to drive and no where will take it on trade because they said it should have an r title instead of the clean title I received from them. Resolution Sought Refund the amount paid for the car and allow me to return it to them. Or give me the amount that the car should be worth if it did not have the structural damage.

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