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Rapid Auto Loans complaints

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911 East Atlantic Blvd.
Pompano Beach, FL 33060 | Get Directions

(954) 678-5781

http://www.raloan.com

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Total Amount in Dispute:
$3,068.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

4 complaints against Rapid Auto Loans closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
4	Unanswered

4 complaints against Rapid Auto Loans

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11/22/2022

RESPONSE: Complaint was not answered Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

10/27/2022

From day one November the 18th I asked these people to change my date on my loan because I get paid on the 1st of every month I'm on social security fixed income I can only pay on the 1st of every month they refuse to change the date because they steady charging me late fees because they know that I have told them from day one that I get paid on the 1st and they said they was going to change it and they never have but they steady charging me lately Resolution Sought No late fee I did tell wrap it all alone I was on a fixed income I shouldn't have to pay your late fee

9/6/2022

RESPONSE: Complaint was not answered Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

8/11/2022

On 8/8/22, I made a payment of $152. I only have one payment left until the loan is paid in full. On 8/9/22, I called the company to check on the payment & was told I still owe for August. I cannot get a straight answer from the company and I am always told that it will be handled by a supervisor. I'm not paying a double payment or any other fees that they manage to make up. I just want the account updated or canceled. Resolution Sought Update the account correctly or cancel the final payment and mark the account paid in full.

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