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Rapid Repair complaints

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416 Center Avenue
Weston, WV 26452 | Get Directions

(304) 406-8356

https://www.rapidrepairwv.com/

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Total Amount in Dispute:
$250.00

Total Amount Settled:
$250.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Rapid Repair closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Rapid Repair

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8/16/2022

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $250.00 Amount Settled: $250.00

Customer Complaint

7/13/2022

Conned me, who is disabled and my mother who is severely burned by a recent car fire, into repair not needed while leaving the repair needed unfixed and tried to con us into more repairs not needed to fix the original problem. I will be glad to provide proof and additional info as needed. Resolution Sought I would like a refund and additional amount to fix the floor from the constant leak they left behind.

Company Response

8/15/2022

Ms. Hester has been refunded.

Customer Rebuttal

8/15/2022

After contacting the attorney general consumer hotline my money was refunded. Thank you

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