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Rapid Services Locksmith complaints

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11288 Robinson Drive Suite A200
Coon Rapids, MN 55433 | Get Directions

(888) 557-7772

http://rapidlocksmithservices....

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Total Amount in Dispute:
$350.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Rapid Services Locksmith closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Rapid Services Locksmith

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1/19/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $350.00 Amount Settled: $0.00

Customer Complaint

12/30/2022

I was locked out of my home. Contacted Rapid Services Locksmith (May also do business as Woodbury Locksmith). They came to my home, provided a service as required. I have no issue with service provided. My complaint is the amount they charged($350.). This is excessive. In contacting competitors, I learned that under those circumstances, the most I should have been charged was a maximum of $200. I was not provided a quote prior to provision of service. I have contacted the business. So far they have not responded to me. Clearly I was taken advantage of, certainly considering the circumstances. Resolution Sought Adjust amount charged to $200.

Company Response

1/2/2023

Dear Frank, You contacted us on Thursday December 29th. Our customer service department is closed on Friday's and Saturdays. Sunday was a holiday and you were responded to first thing Monday morning of January 2nd, 2023. Respectfully, we do not base our pricing on competitors pricing. In our reach out we were asking if the price was provided prior to the actual services taking place once the tech was on-site? Per our policy all pricing must be disclosed before the job is completed. We are looking to assist you in this matter and get your issues resolved as soon as possible. We truly value your business and feedback. We look forward to quickly resolving this matter. Blessings, Pamela

Customer Rebuttal

1/19/2023

RESOLVED. Please note the above Matt are has been satisfactorily resolved as Rapid Locksmith did adjust my statement as requested. Thank you for your assistance.

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