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RaptorTech Audio Systems complaints

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641 2nd Street
Fairport Habor, OH 44077 | Get Directions

(440) 406-2700

http://www.raptortechaudiosyst...

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Total Amount in Dispute:
$525.00

Total Amount Settled:
$525.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against RaptorTech Audio Systems closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against RaptorTech Audio Systems

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12/6/2022

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $524.99 Amount Settled: $524.99

Customer Complaint

11/14/2022

I purchased a car stereo unit from this merchant, I did not receive my order. I placed my order by using Klarna, which is a third party payment source. I've had some communication with the vendor with with no luck at this point I'm searching for a refund. I've contacted the shipping Carrier which is DHL they explain to me that the vendor changed the shipping address the package was sent to North Carolina my home address in billing address is North 6th Street Milwaukee Wisconsin 53212.. If someone can please help me with this matter I would greatly appreciated I've been dealing with this since September thank you and please respond Resolution Sought I will like a full refund of the item purchased.

Company Response

11/30/2022

Refund Oct. 27th 12:40pm ref #10084. If it is still nit showing please refer to card issuer who may be able to assist him. We have told him this ad well he has been given a screenshot of the system showing the payment processor pushed a refund

Customer Rebuttal

12/1/2022

As of December 1st 2022 I have yet to receive any refund from this company Raptor Tech audio systems. Through communication via text with the merchant Raptor Tech I asked for them to provide me With the last 4 digits of the card used For this purchase To confirm that if any refund was submitted it was sent to the correct card. Again I used Klarna as a payment source with a One Time Card created through their app. Myself and Klarna have this card on file. If Raptor Tech cand provide me with this information I will forward it to Klarna Resolution team and hopefully get this matter resolved. Thank you and please respond

Company Final Response

12/2/2022

As we have mentioned before to you at this point we cannot see your credit card info not even the last 4 because it is an internet based payment processing. Again we have given you the ref number as well as a screenshot of the refund screen showing completion upon our part. I have to ask why are you simply not contacting your card provider? We have done our part so that means something else is wrong. We will be more than happy to confirm yes we did issue a refund, that would help move this along. Running to every organization filing a report is not going to hasten the issue. Please call your card provider even if to file a dispute so thos can be resolved. Thank you.

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