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RawKeys Locksmith Co. complaints

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9780 West Chenango Avenue
Littleton , CO 80123 | Get Directions

(720) 796-7630

http://www.thedenverlocksmiths...

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Total Amount in Dispute:
$5,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against RawKeys Locksmith Co. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against RawKeys Locksmith Co.

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6/2/2022

RESPONSE: Complaint was not answered Amount in Dispute: $5,000.00 Amount Settled: $0.00

Customer Complaint

5/9/2022

On Dec 9, 2021, I call Rawkeys locksmith to come out and make a key to my car because my wife and I had misplaced it during our move. During the programming of the key, the technician blew the control module in which operate the computer. The technician advised me to call another locksmith because he could not do the job. He gave me a key that did not work and charged me 40.00 and left. I did call another locksmith and they advised me that the last technician had blew a module but he wasn't sure. He advise me to have my car towed to the dealership and see if they could figure out wat was wrong.so i did have it towed to the dealership and after a series if test and the ordering of a new key i was told that the computer module had indeed been programmed in the wrong way and had been blown. I contacted the owner of the company and he said to me that he was not responsible for the damages bc the tech was only a contractor for his company leaving them not liable for the mistake. I sent him a demand letter asking for the value of the car but got nothing but flack from him. Telling me he was going to sue me if I went public with the mistake. Resolution Sought Pay me for the value of the car, storage fees that have incurred, lyft and taxi cab ride to and from dr appts. totaling upward over 5000.00

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