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Ray Harris Towing & Hauling complaints

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530 Farragut Street
Greensboro, NC 27406-4308 | Get Directions

(336) 273-3475

http://www.rayharristowing.com

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Total Amount in Dispute:
$1,050.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Ray Harris Towing & Hauling closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Ray Harris Towing & Hauling

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11/11/2021

RESPONSE: Complaint was not answered Amount in Dispute: $1,050.00 Amount Settled: $0.00

Customer Complaint

10/18/2021

On August 21, 2021, Jonathan Ray towed my Prelude to his garage to have the engine replaced. He never contacted me, but I called him in September and he said they sent the wrong engine. That was 2 weeks. He never called me back.......whenever I called to inquire about my car he would blow me off or say don't call me because there should only be 3 points of contact. When you give him the car. When work begins and when you get car back. He asked for half money to get engine. Now it is middle of October and nothing......I want my car back which is sitting inside a locked fence, and I want my money back. Resolution Sought I would like my car back with the key, and all of my 1050.00

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