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Ray Skillman Hyundai complaints

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8775 East US Highway 36
Avon, IN 46123 | Get Directions

(317) 204-2944

http://rayskillmanavon.com

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Total Amount in Dispute:
$54,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Ray Skillman Hyundai closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Ray Skillman Hyundai

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1/4/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $54,000.00 Amount Settled: $0.00

Customer Complaint

12/5/2022

I purchased a 2013 Dodge Challenger on 10-4-22 . My deal was finalized I was approved, and I left the car lot with my car. I tried to set up my online payment info and the system didn't recognize me. I contacted the finance company and they didn't have my information either and refused my 1st car payment because my account wasn't set up. I contacted Ray Skillman to ask what was going on and they said the finance company changed their mind and didn't want to finance me anymore. The finance company said that Ray Skillman was responsible for my car payments until my account is set up. Now Ray Skillman wants me to bring the car back because they wasn't able to find me financing. I've paid off all my creditors and I make $19.50hr why am I not qualified to have this vehicle. Resolution Sought I would like for them to find a Finance company to finalize my contract or pay punitive damages for all the stress that I've experienced, the pain and suffering and my lost fees for full coverage insurance and license plates

Company Response

1/4/2023

Per Consumer emailed: I've settled the dispute with Ray Skillman. They were able to find financing for me. I'm satisfied. Thank you,

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