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RC Automotive of Pennville, IN LLC complaints

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310 North Union Street
Pennville, IN 47369 | Get Directions

(260) 766-1143

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Total Amount in Dispute:
$456.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against RC Automotive of Pennville, IN LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against RC Automotive of Pennville, IN LLC

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8/4/2022

RESPONSE: Complaint was not answered Amount in Dispute: $456.00 Amount Settled: $0.00

Customer Complaint

7/11/2022

I went to them because they said they would charge me 55/ hr and be done in a couple days. Wanted Radiator flushed, 1 metal brake line replaced, exhaust fixed, and oil changed. A week and a half goes by and they still have my car. I need it so I tell them I'm coming to get it. They have it outside waiting for me I pay the bill and go to leave and notice my exhaust isn't properly weilded, holes in the weild and is loud, they said bring it back tomorrow and they would reweild it. I came back and they were closed. I then noticed my coolant was still brown and that was the reason I wanted my radiator flushed, my oil is over filled it is an inch over the full mark on dipstick, and about my brake line they said it didn't have any holes all my metal brake lines were good but it was a rebel driver side rubber brake line was collapsed so I took there word for it but then I still didn't have brakes and then they said it was my brake master cylinder and I took there word for it again but then I still didn't have brakes and then they said it was my metal brake line like I said n the first place to get replaced so they replaced it with copper and reused my old fittings and I'm pretty sure that's where it is leaking from now at the fittings. So after that brake incident I told them I'm coming to get my car to have it ready... They charged me 65/ hr for 5 hrs, I had to pay for the master cylinder that I didn't need and the rebel rubber brake line also. And the oil change. Resolution Sought I would like to get my money back so I can use that money so I can take my car somewhere where they would fix my car right . they didn't do anything I said to do right at all... And they also up the hourly price on me... They had my car n the garage for a week and a half and only worked on it for 5 hrs? My car is worse now than when it came there. My radio don't work like it did. Neither one of my back windows roll down now. And the co-owner said he has a car like mine but needs some work.

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