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RC Heating And Cooling Co. LLC complaints

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3188 Blockhouse Road
Liberty, PA 16930 | Get Directions

(570) 974-8379

http://www.rcheatingandcooling...

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Total Amount in Dispute:
$2,550.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against RC Heating And Cooling Co. LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against RC Heating And Cooling Co. LLC

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1/28/2024

RESPONSE: Complaint was not answered Amount in Dispute: $2,550.00 Amount Settled: $0.00

Customer Complaint

1/2/2024

I hired this company to do 4 main things for my project , I wanted them to install a gas line for my hot water heater , stove , propane wall heater & dryer. They gave me a quote of 2550.00 I paid them that same day , they came out the next day which was great. But they didn't do what I wanted them to do. They installed a gas line and wasted about 30 or 40 feet of my line to run to a furnace I didn't have then they did the hot water heater , stove , and then wall heater , told me they ran out of line to do my dryer wanted another $600 dollars to finish it. Which if they didn't run that line to the furnace I would have had the line for my gas dryer. They also said they would email my receipt I have been in contact with them because I filed a complaint through Angie.com because that's how I found this company. They offered to come back and do the gas line if I was ok with it I said sure I guess I'd be ok with that and now I'm being ignored. And still haven't received my receipt which o need for my taxes. Resolution Sought I would like half of the amount I paid refunded or some of it refunded so I can now find someone else to install my gas dryer line. Also I would like my receipt emailed and a hard copy if possible. I also have screen shots of all the conversations and him ignoring my request.

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