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RC Management complaints

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32 North Vermilion Street
Danville, IL 61832 | Get Directions

(217) 427-8365

http://www.danville.rentals

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Total Amount in Dispute:
$200.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against RC Management closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against RC Management

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6/24/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

5/27/2021

Our landlord company is giving us the run around on when we are getting our stove fixed or replaced and it's been a week since we reported it to them about the stove Resolution Sought Replace our stove

Company Response

6/14/2021

Per the tenants lease section 27 Appliances: Appliances are no considered part of the premises and therefore are the responsibility of the Lessee to supply and maintain. Appliances include but are not limited to the following items: Refrigerator, Stove, Oven, Range, Microwave, Washer, Dryer, Air conditioning (central or window), Garage door opener, ect. I the event that the unit is furnished with appliances by the Lessor, the maintenance of those appliances shall still be the responsibility of the Lessee. The Lessor will retain ownership of the appliances and reserves the right to remove them at any time. If the Lessee causes damage to said appliances through mistreatment, misuse, neglect, or any other means, the Lessee will be responsible for the repair or replacement of the same. Once fees as a result of damage to appliances have been incurred, they will be considered as rent for the month in which they were incurred and treated accordingly.

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