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Re-Bath complaints

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3491 River Watch Parkway
Martinez, GA 30907 | Get Directions

(706) 550-1989

http://www.rebath.com/location...

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Total Amount in Dispute:
$5,910.00

Total Amount Settled:
$5,910.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Re-Bath closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Re-Bath

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1/30/2022

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $5,910.00 Amount Settled: $5,910.00

Customer Complaint

1/27/2022

I ordered a new shower and floor from Re-Bath the first week in September. The contract was rewritten the end of September on the 29th when I made the deposit of $5,910. The salesman told me the first of September when I met with him it would be 6 to 8 weeks. Here it is 21 weeks later and they still do not have my shower. They have not called me one time during this period to let me know there was a delay or to let me know it was on back order. Every time I call to speak with Hope at the office I get a different answer about what's taking so long. The installer come out today on January 27th and had a different color base for the shower then what I ordered. I thought it would be okay but it's darker than what I was told it would be. At this point I would just like a refund but I was told by Hope that is states in the contract I signed then they do not reimburse for delays in shipments. I can understand if it's a week or two late but 13 weeks late is a bit much. Resolution Sought Issue me a refund

Company Response

1/28/2022

Per consumer called to inform the owner issued a full refund. Complaint is resolved.

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