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Re-Bath Birmingham complaints

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3411 Lorna Lane
Birmingham , AL 35216 | Get Directions

(205) 208-1455

http://www.rebath.com/location...

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Total Amount in Dispute:
$400.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Re-Bath Birmingham closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Re-Bath Birmingham

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11/30/2022

RESPONSE: Complaint was not answered Amount in Dispute: $400.00 Amount Settled: $0.00

Customer Complaint

11/4/2022

Hired rebath for a bathroom installation, we have had three different issues with them along with the fact they do not finish your walls, they do not caulk. They also send one person to do a two man job, he was unable to wire the lights, he was wrong, the next day he came out with an electrician and we had no issues and had lights. In two days we called them about a toilet that would not empty out, they sent their only plumber who told me the water was from the tank not being tightened properly to the base, he cleared out the clog and said I was good to go, two days later I am having the same issue with the toilet, I called only to be told they don't do plumbing work, I may have to pay for the repair. Resolution Sought Fix the problem and refund an amount that we paid only because we thought they completely finished the bathroom not half of it.

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