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Ready Credit Used Cars Springfield complaints

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693 East Columbus Avenue
Springfield , MA 01105 | Get Directions

(866) 323-2733

http://www.readycreditgo.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Ready Credit Used Cars Springfield closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Ready Credit Used Cars Springfield

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11/4/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

10/9/2025

I have been having an ongoing issue with this business. I have two different warranties on my car with them and when I tell them about an issue I'm having with my car they refuse to fix it and are trying to wait till my warranty expires so I will need to pay out of pocket. I have been driving around with a cracked ball joint and for three months I have told them something is wrong and they refused to check or fix it so I had to go to another dealership and pay out of pocket for the proof. I could have died driving the vehicle in the condition it was in and they refused to fix it till I brought proof. When I brought the car back to my dealership to finally get it fixed they said it needed a test drive before they could fix it even after I brought them the proof. Resolution Sought I would like something to be done about this I don't know if I should go through with the Lemon law but I want them to be held accountable because I am not the first customer they have done this to and I'm sure I won't be the last

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