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Ready To Start Auto Parts complaints

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11 Apex Drive Suite 300 A
Marlborough, MA 01752 | Get Directions

(888) 787-5603

http://www.rtsautoparts.com

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Total Amount in Dispute:
$18,084.00

Total Amount Settled:
$0.00

Complaint Experience

11%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, some complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

9 complaints against Ready To Start Auto Parts closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
7	Unanswered

9 complaints against Ready To Start Auto Parts

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6/1/2025

RESPONSE: Complaint was not answered Amount in Dispute: $675.00 Amount Settled: $0.00

Customer Complaint

5/6/2025

I ordered a used transmission early February. I was told at least three times over the phone the transmission was in good working order and would work on the 2002 Dodge Dakota. All details confirmed.. to fit a 3.9L V6 with automatic and OD. I then ordered the transmission, received it within 2 weeks. I had the vehicle towed to a repair facility, with the transmission. The technician said it was the wrong transmission. The one sent was for a V8 engine. I notified the company, then they accused me of ordering the wrong one. I had proof.. showed them. They said they would get another and ship it ASAP. They found one a week or so later, sent pics to confirm it was correct. Day or so later they said they found metal in the pan, so... not sent. Week later they found another. They insisted I pay for shipping.. I refused. They then said they would refund my money and cancel the contract. They cancelled it, but after 2 weeks no refund, no response to my emails. The BBB was notified. Resolution Sought Refund the money I paid... $675.

9/25/2024

RESPONSE: Complaint was not answered Amount in Dispute: $437.77 Amount Settled: $0.00

Customer Complaint

8/30/2024

Lookup part's I needed this place ask me to give Vin # year all that was needed to get the right part sent a picture of item i told them it's the wrong part told them to cancel. They told me there going to charge me a restocking fee I told them there kiding for showing me a picture I'll file a complaint with BBB totally wrong Resolution Sought Let them know they can't charge someone a restocking fee for showing picture fine them for this way of businesses

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