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Ready To Start Auto Parts complaints

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11 Apex Drive Suite 300 A
Marlborough, MA 01752 | Get Directions

(888) 787-5603

http://www.rtsautoparts.com

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Total Amount in Dispute:
$22,188.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, some complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

11 complaints against Ready To Start Auto Parts closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
9	Unanswered

11 complaints against Ready To Start Auto Parts

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9/25/2024

RESPONSE: Complaint was not answered Amount in Dispute: $437.77 Amount Settled: $0.00

Customer Complaint

8/30/2024

Lookup part's I needed this place ask me to give Vin # year all that was needed to get the right part sent a picture of item i told them it's the wrong part told them to cancel. They told me there going to charge me a restocking fee I told them there kiding for showing me a picture I'll file a complaint with BBB totally wrong Resolution Sought Let them know they can't charge someone a restocking fee for showing picture fine them for this way of businesses

5/28/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,990.00 Amount Settled: $0.00

Customer Complaint

5/2/2024

I bought a transmission from them for my Nissan pathfinder they promised me the pass pre inspection I paid $3285 for the transmission they sent it to me when my mechanic put the transmission on it wa bad when I call them they tell me to pay $305 to reprogram the transmission plus I paid the mechanic $1200 to put it on for me so when I send them the bad transmission they send $2800 back because they claim they are charging another $485 for shipping and storage fee so I lost a total of $1990 I feel like a company like this should be out of business Resolution Sought I did my part as a consumer I paid for my product which you guarantee me it was good but you send me a bad product I feel like I should get a full refund +my expenses back because it's they're fault

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