Find a reputable business?

Complaints and Resolutions

Real Deal Med Spa complaints

Read Complaints File Complaint View Full Report

4220 South Grand Canyon Drive Suite 7
Las Vegas, NV 89147 | Get Directions

(702) 829-4223

http://therealdealmedspa.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$1,300.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Real Deal Med Spa closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Real Deal Med Spa

Sort by

5/31/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $1,300.00 Amount Settled: $0.00

Customer Complaint

4/22/2022

I paid cash for services, they never scheduled 3rd visit, 2 months went by no response from them. I had a family emergency and reached out after and requested my money back. They did not answer. I sent a second request and they told me no. Resolution Sought I would like all of my remaining balance to be returned.

Company Response

5/19/2022

UPDATED 5/19/22: This client is not giving the entire story. First we have a No Refund Policy which this client is aware of because when she cancelled or rescheduled her appointment she gets an email and text explaining the policy.Also, this client contacted me Easter Sunday at 5:19am Demanding I send her a Cashapp or Zelle refund. I dont use either of these for business and would not send this to a customer. I informed this client of our policy and she said she would contact a lawyer, so at that point there's no further contact until we either get contacted by her lawyer or appear in court. She was in contact and good friends with my wife who also works at the Spa and that's who her primary contact was until she stopped coming to the Spa for several months. All.of a sudden she contact me on my personal phone demanding a Cashapp or Zelle refund which we do not do under any circumstance. This consumer is making really egregious claims on other platforms and not telling the facts. I have screen shot all her text and save all our records as well. --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Company states; I have several cancellations from this client and messages she communicated with my wife (that also works at the Spa) with Ms Bailey. The information she has provided to you is misleading and inaccurate.In addition, I have responded to Yelp, BBB, Facebook, Google and any others. Please call me if you require additional information and proof of all the facts versus the misleading statement Ms Bailey furnished to you.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile