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Real Manage complaints

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6400 International Parkway Suite 1000
Plano, TX 75093 | Get Directions

(866) 473-2573

http://www.realmanage.com

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Total Amount in Dispute:
$1,562.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Real Manage closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Real Manage

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5/1/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,562.43 Amount Settled: $0.00

Customer Complaint

4/5/2024

I sold my home at 4475 Streamside CT, #1708 in Sarasota. The name of the HOA for this condo is Arielle on Palmer Ranch 4. Light House Management managed the HOA in March 2023. Based on my research Light House was/is a subsidiary or an affiliate of RealManage. I believe, there was a reorganization and Light House is now CircaConnect. RealManage/CircaConnect informed me in June that I had not made March and June 2023 quarterly dues for the subject property. Each payment was for $1,562.43. I had made both of the payments on time through BillPay at Bank of America. I had to pay again for these at closing. After I raised this issue, the June payment was returned back into my account. However, the disposition of my March payment is still unknown. Bank of America has sent me evidence of payment for the Match payment which was electronically deposited into Arielle Palmer Ranch 4 account. I have been communicating numerous times with HOA management team at CircaConnect/RealManage organization via telephone and e-mail at Accountsreceivable as well as Bank of America for the last nine months to resolve this problem, but I still have no idea where my payment is. Real Manage has given me a lot of contradictory answers and no proof that they do not have the money. In Addition, I have contacted the current and previous HOA CAMs and a couple of the senior management staff at RealManage, but I have received no help. BoM has been just as bad. I appreciate your help in resolving my problem. Resolution Sought I'd like my money back.

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