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Real Property Management complaints

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5520 Mountain View Dr # B
Redding, CA 96003-1514 | Get Directions

(530) 244-2444

https://www.rpmredding.com

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Total Amount in Dispute:
$127.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Real Property Management closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Real Property Management

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4/18/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $126.70 Amount Settled: $0.00

Customer Complaint

4/7/2022

They have applied unnecessary late fees for the months of March and April 2022. I called multiple times, left voice messages and sent emails since the beginning of March with no communication from them. Called today and spoke with a woman named Diane trying to state I haven't left any messages or emails. And all she wanted to do was argue with me and was very disrespectful. Resolution Sought Remove BOTH late fees, I will not pay them dye to my rent being paid ON TIME.

Company Response

4/12/2022

Per the tenants signed lease agreement dated 9/01/2021 it states that rent is due on the first of each month. If it’s not paid on or by the third of each month a 7 late fee will be assessed. She has paid on the 4th for the last 2 months therefore she’s recieved 2 late fees . In addition she’s been late in the past and has paid the late fees so she’s aware of her due date and late fee amount.

Customer Rebuttal

4/12/2022

I paid on time. I will not pay the late fees because it didn't post until the 4th. In the past yes I had been late and would notify rpm that I would be making a late payment. They are now trying to take money from me that I need to provide for my daughter. I WILL NOT PAY THESE FEES. I PAID ON TIME.

Company Final Response

4/14/2022

Real Property Management is not "trying to take money" from the tenant. The fees are system generated when rent is made after the 3rd of each month. Annie texted the tenant "Amber we are getting ready to do a final response to your complaint. Before responding, we are willing to make a compromise and reverse 1 of the 2 late fees. We will reverse the $63.35 once you have paid the $63.35 Please advise on how you would like to move forward. Thank you -RPM" She responded "Ok, I think this will be fine. I will pay one of the late fees. I will pay the one late fee as soon as I can. Probably not til next month though." Annie responded "Sounds good Amber. Once we see it I will reverse the other one. -Annie" We consider this matter resolved and closed.

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