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Real Value Auto Sales complaints

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400 North 16th Street
Council Bluffs, IA 51501 | Get Directions

(712) 256-8181

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Total Amount in Dispute:
$300.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Real Value Auto Sales closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Real Value Auto Sales

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9/6/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $300.00 Amount Settled: $0.00

Customer Complaint

8/1/2023

I had my car repoed on July 28, 2024. They told me when i called it was due to no insurance. Mind you. My insurance was active. So then I show them the proof that my insurance is active and they told me they wouldn't release my car until I made my payment. My payment was due on July 25th. I told them I get paid the 1st. I was told by "MA" that it would be fine being a few days late. From what I know I legally have a 10 day grace period. My car is 3 days past due and they refuse to release it unless I pay 745.00 to them up front. I advised I am a single mom and I am unable to make that payment. They are refusing to work with me and told me they can't do anything about it. Resolution Sought I would like them to refund me my 300.00 as when they towed the car. My insurance was active. So it was an illegal tow that I should not have to pay for.

Company Response

8/25/2023

This vehicle was repossessed 7-27-23, not 7-28-24 like the customer claims. The customer was only a few days behind on their payment, but they did not have active insurance and that is why they got sent out for repossession. We had previously sent out a right to cure fo rthe previous repossession nearly a month prior. The customer also did not have a valid phone number on file, nor did they keep in contact with us so we could ensure our interest was covered. The customer must keep full coverage insurance on the vehicle at all times for the duration of their finance contract. After we repossessed the vehicle the customer then proceeded to get insurance on the vehicle which the effective date was not until 7-28-23. The customer did NOT have active full coverage insurance on the vehicle. That is why it was repossessed. When the vehicle is repossessed there is a $300 repossession fee that is not negotiable, as well as being current on your payments and providing full coverage insurance before you pick the vehicle back up. It is all stated clearly in our contract. This repossession was 100% legal and justified. The customer was aware as they initialed and signed documents regarding keeping full coverage insurance and the repossession process. We will NOT be refunding any money to the customer.

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