Complaints for Realphrases in Oak Park, CA - 100011539

638 Lindero Canyon Road
Oak Park, CA 91377 | Get Directions

(888) 989-8500

http://www.realphrases.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company fails to render services according to their contract, which results in unfulfilled refund requests. Some complainants state specific levels of traffic are not produced as represented, traffic logs are altered, or the "hits" on the website are unverifiable. Other complainants allege the company fails to return phone calls.

The company responds to some complaints by explaining that they supplied the advertisements according to their agreement, which produced "hits". In other cases they respond by referring to the terms of the contract, or by disputing that the traffic logs are altered.

Complaint Closing Statistics

0 complaints against Realphrases closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Realphrases complaints