Complaints for RealtyTrac in Irvine, CA - 13159967

1 Venture Plaza Suite 300
Irvine, CA 92618 | Get Directions

(877) 888-8722

http://www.realtytrac.com

Please call Customer Service at 800-550-4802
Monday - Friday: 8:00 am - 5:00 pm, Pacific Time

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege unauthorized credit or debit card charges relating to the 7 day trial offer. Other customers complain of unclear disclosures or that they experience difficulties implementing cancellation procedures. Other complainants allege that they agreed to a trial offer only and was not aware they were enrolled in a subscription service. Other customers complain the company continues billing after cancellation or that the company provides their billing information to other businesses who bill for third party products or services .~~The company responds to most complaints by agreeing to cancel subscriptions and issue refunds.

Complaint Closing Statistics

0 complaints against RealtyTrac closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

RealtyTrac complaints