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Receivable Management Services Corporation complaints

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4836 Brecksville Road #1
Richfield, OH 44286 | Get Directions

(330) 659-1000

http://www.rmsna.com

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Total Amount in Dispute:
$382.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Receivable Management Services Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Receivable Management Services Corporation

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3/10/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $382.00 Amount Settled: $0.00

Customer Complaint

1/17/2024

I am not liable for this debt with Progressive In. I do not have a contract with RECEIVABLE MANAGEMENT. They did not provide me with the original contract as requested. Resolution Sought A correction to my credit report. I demand this account be removed from my credit report.

Company Response

2/23/2024

This is to acknowledge the receipt of your email and for providing us an opportunity to respond. Unfortunately, we were unable to locate a file based on the information you provided. We look forward to receiving more information, such as your (phone number) (account number) (Original Creditor of the account), which may help us locate the file help you with the account. Thank You

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