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Receivables Management Systems complaints

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PO Box 73810
N. Chesterfield, VA 23235-8047 | Get Directions

(804) 353-9300

https://rmscollect.com/

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Total Amount in Dispute:
$119.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Receivables Management Systems closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Receivables Management Systems

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6/29/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $119.08 Amount Settled: $0.00

Customer Complaint

2/1/2023

Visited a Patient Care First in Owings Mills MD for treatment where I received news of a unpaid balance. It appears my bill went from 30.91 to 119.08 due to collections fees and interest. A payment was made 1/3/2020. I was told since collections had already been started, I would have to pay the 119.08. I paid the bill when I received it. I was also told that after a certain period they stop notification to me and the interest accumulated. I feel like this is highway robbery as the person I spoke too became tongue tied and stated they couldn't get into the legality however was willing to take approximately 7 to 8 dollars off. Resolution Sought I would like the fees taken from my credit, the bill was paid and I can't see paying a collection agency 3× for aggravation. Thank you

Company Response

6/19/2023

Company states: We did not receive a valid notarized Power of Attorney or other notarized authorization, and a HIPPAA Authorization from the complainant. Therefore, we are unable to respond to your request for "all documents that support the alleged balance" etc. at this time. We will, however, direct any future communications regarding this account to your office. Please provide us with the required valid authorizations so that we can provide you with further response.

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