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Reconn Utility Services complaints

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1500 Ocean Avenue Suite A
Bohemia, NY 11716 | Get Directions

(631) 318-2660

http://www.reconnus.com

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Total Amount in Dispute:
$100.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Reconn Utility Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Reconn Utility Services

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11/28/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

10/11/2021

I was find $100 on my national grid bill because RECONN utility company does not have access to inspect the meter. I was o way for couple of months I get back and see a $100 fine on my bill and, a note on my door said we try to reach you so I call the number make my appointment they gave me one Month later and I ask to remove the fine they said can do it. This is absurd how do you want me to give you access when I am not home they did not want to hear it national grid said call reconn utility company that's the gas meter Inspection company I did no answer let messages wrote them emails nothing please advise Thanks Resolution Sought Get me off Collections remove fee from my account immediately.

Company Response

11/16/2021

Here is the information we have on this customers account: DPS Letter sent: July 6, 2021 Door Hanger left: June 8, 2021 Certified Letter sent: July 16, 2021 FIne Date: August 11, 2021 Another Door Hanger left: August 24, 2021 Voicemail received from customer on: August 25, 2021 Appointment scheduled with CSR on September 7, 2021 for October 29, 2021 Inspection completion date: October 29, 2021 The customer has also filed a dispute for the $100 fine and a National Grid representative will review and contact the customer at their earliest convenience.

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