Recovery Solutions complaints

1. Customer states estimate of damages does not coincide with what was actually found on site. We had equipment running for a 24 hour period. When the customer arrived a few days after the equipment was removed most likely some of the areas were now dried (as mentioned we did have drying equipment running to assist with the dry out). We have pictures to verify moisture levels we found in the areas that are being billed. 2. Damages are significantly lower than reported. See my response to #1 3. 24/hr service charges for work actually completed seems like price gouging since they believed insurance company would be paying. The program we use is the same program any other restoration company and insurance company uses. We did not make up these numbers. 4. Threatening to put a lien on my home if money not paid due to me disputing the cost. The customer agreed to have us get started and agreed to let her son sign the work authorization form. Everything was explained to her husband in full detail of what was needed and what we would do for them. When she contacted us the following day advising that her insurance carrier was not going to cover it she wanted the equipment and all work to stop. We did advise her that we would bill her directly for the work and dry out that was already performed. She didn't mention at that time that she did not have a job and was not going to be able to pay. She gave us her email address to send the invoice to. Which we did. What this is considered is a theft of service because if she knew she did not have money to pay AND that she didn't actually have insurance then why would you want us to get started. Unfortunately, we can not lower the bill. As I had mentioned to her over the phone there were charges for carpet and pad removal that was left off of the invoice as it is. We are a business and can not work around how customers decide they want to pay us. She did state to me over the phone that her husband works but that's his money. I will be filing the paperwork for the lien with Bexar County Courthouse next week if payment is not received.

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