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Red Carpet Inn complaints

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1036 S Route 73
Berlin, NJ 08009-2600 | Get Directions

(856) 768-5353

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Total Amount in Dispute:
$102.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Red Carpet Inn closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Red Carpet Inn

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7/17/2025

RESPONSE: Complaint was not answered Amount in Dispute: $101.64 Amount Settled: $0.00

Customer Complaint

6/23/2025

Red Carpet Inn Berlin NJ Won't Give Me A Refund I wanted to take a vacation for the weekend so I did some research and found a website/app called Priceline which basically allows you to book for nice & beautiful hotels at a reasonable and affordable prices so I booked a hotel Called Red Carpet Inn Berlin, NJ for $101.64 (The Trip Number is 62398747516 as Shown from the Picture) but unfortunately I got sick so I wasn't able to make it to the Red Carpet Inn Berlin, NJ hotel then once I have started feeling better from my sickness, I contacted Priceline about my situation and I asked Priceline for an refund but Priceline refused to give me a refund despite Priceline knowing that what I'm saying is true because even Priceline admitted they can see from their systems that I have never shown up to the Red Carpet Inn Berlin, NJ hotel. So I filled some complaints at Priceline then Priceline responded back to the complaints saying that they reached out to the Red Carpet Inn Berlin, NJ hotel for a refund exception, but did not obtain approval. So I contacted the Red Carpet Inn Berlin, NJ hotel through the phone (As Shown in the Picture) I told the lady on the phone about my refund issue and she said that her manager isn't here today but give it a few days he will call me back, Several months later he never call me back. Resolution Sought I just want the Red Carpet Inn Berlin, NJ to refund me back the $101.64

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