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Red Dog Pools complaints

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14175 West Indian School Road, B4207
Goodyear, AZ 85395 | Get Directions

(623) 404-0900

https://red-dog-pools.ueniweb....

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Total Amount in Dispute:
$140.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Red Dog Pools closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Red Dog Pools

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4/25/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $140.00 Amount Settled: $0.00

Customer Complaint

4/11/2024

Red dog pools has on at least two occasions processed additional payments that weren't authorized using my card on file only designated for use with my monthly charges and / or authorized charges for any necessary repairs. Since I started working with this business their phones never work , they refuse to call back and discuss any issues. As a result I was forced to change my card and send repeated emails to stop services. However they have since not my membership cancellation continued to send technicians out. I don't know exactly why but my pipes and pump have been manipulated. Tops to my pipes removed and screws loosed. don't know if any other individuals have had any similar issues but I would like to get feedback as to my complaints. I don't want to file criminal charges but I want resolution. Resolution Sought Resolution. Apologize.

Company Response

4/12/2024

As Red Dog Pools, we take these allegations seriously and apologize for any inconvenience caused. We strive to provide a high level of service and integrity. Please contact us at their number at 623-304-1117 to discuss your concerns further so we can investigate and resolve the issue promptly. We value your feedback and aim to ensure customer satisfaction. Thank you for bringing this to our attention.

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