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Red Dragon Karate complaints

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18564 Outer Highway 18 #206
Apple Valley, CA 92307 | Get Directions

(760) 946-1590

http://www.rdkapplevalley.com

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Total Amount in Dispute:
$169.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Red Dragon Karate closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Red Dragon Karate

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2/27/2024

RESPONSE: Complaint was not answered Amount in Dispute: $169.00 Amount Settled: $0.00

Customer Complaint

2/1/2024

My daughter attended Red Dragon karate in Apple Valley. When school started, we decided to take a break and notified the owner, Sensi Matt, that August would be our last month. I notified him in writing as per the contract and 30 days prior to the next withdrawal of automatic charge, also for the contract. Sensei Matt acknowledged the withdrawal and said he was sad to see us go. However, We still had a charge in September of $169. I sent Matt a written message and he apologized and said he would take care of it. We waited a week and did not receive the refund. My husband called and spoke with one of the staff members who put us on hold to speak with Matt and then assured us that in 10 to 14 business days we would receive a refund. We never received it. My husband called again and spoke with a different staff member And he took our information down and said he would forward that to Matt. We have not received the refund for the charge that was debited after our cancellation. My husband has left several voicemails and the dojo is no longer accepting voicemails and he cannot reach someone to speak with. The last time he spoke with a staff member he said, if you guys can't take care of this I'm going to have to take this to the better business bureau because it's been several months. They assured us we would receive it. Resolution Sought I would like to be refunded the $169 for the tuition that was taken after our notice of cancellation.

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