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Red Fortune complaints

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477 Lindbergh Place NE
Atlanta, GA 30324 | Get Directions

(619) 732-4707

http://www.redfortune.net

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Total Amount in Dispute:
$68.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Red Fortune closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Red Fortune

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10/13/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $67.60 Amount Settled: $0.00

Customer Complaint

9/23/2021

I ordered with this online business in May 2020. It was order #6274. I contacted the business several times over almost a year, and never received my order. I recieved a shipping email, but the tracking said only the label was created but had not arrived at USPS. After reaching out multiple times, I was told I would have to dispute this with USPS. I filed a claim through USPS, where the package could not be located because it was never in the system that it had been received. I still tried to get a refund from the business and was denied. To this day, I have yet to receive a package. Resolution Sought Give me a refund

Company Response

9/23/2021

Hello I am sorry to hear that you are not satisfied with your order. However according to our prior emails we did issue you store credit for your order since it was mishandled by usps

Customer Rebuttal

10/11/2021

I would not like to receive store credit because I do not wish to shop. I did not see any store credit received in an email nor on my account on the store website.

Company Final Response

10/11/2021

We issued your store credit on august 7 2020. We have also shipped your items and provided you with a tracking number. Please contact usps

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