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Red Roof Inn Mystic complaints

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707 Colman Street, Building A
New London , CT 06320 | Get Directions

(937) 328-1510

http://www.redroof.com/experie...

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Total Amount in Dispute:
$580.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Red Roof Inn Mystic closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Red Roof Inn Mystic

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9/20/2023

RESPONSE: Complaint was not answered Amount in Dispute: $580.00 Amount Settled: $0.00

Customer Complaint

8/25/2023

They charged me twice I didn't stay no longer than 15 minutes there was nothing but prostitutes and drug dealers around the hotel wasn't what it looked like on the site there was drinking smoking around my wife and pregnant wife and my daughter we were in fear for our lives so we. We went to the manager the manager gave us nothing but an attitude and told us tough you don't like it too bad and charge just twice the rooms were disgusting the toilets the bathtub the TV didn't work it was one towel in the AC was busted. There is cockroaches. Resolution Sought $580.

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